Support email
Use the email address connected to your account when asking about account access, synchronization or deletion.
Include useful details
- A short description of what happened and what you expected.
- The approximate date and time of the issue.
- The browser and device type.
- The book number or report ID, when relevant.
- A screenshot with sensitive values removed where possible.
Never send
- Your password.
- Email-verification or password-reset codes.
- Full payment-card or banking credentials.
- Unnecessary sensitive personal or financial documents.
Account deletion
Send a request with the subject “Account deletion” from the registered email address. Identity verification may be required. Export needed books before deletion.
Security reports
Use the subject “Security report” and explain the issue without exploiting it further or accessing other users' data.
Service status
CloseBook does not currently operate a separate public status page. Confirmed service incidents will be communicated through the product or support channel when practical.
Before public launch, the operator must configure and actively monitor [email protected]. A displayed but unattended support address is not acceptable.